Insurance for software contractors and programmers
Business insurance is a multifaceted issue and
varies greatly from industry to industry. The
software industry is one application where many
different types of insurance may be needed to
protect your business against malfunctions, hackers
even copyright infringement. The software industry
has grown like no other in the United Kingdom and
some businesses are based entirely online including
distributors and consultants. This mix of material
and ideas make it very easy to become entangled in
legal battles over intellectual rights, compensation
or responsibility in the event the product causes
loss or damage to a client's system. In the UK, most
organizations involved in software at any level
carry product liability insurance, also known as
defective product insurance for these types of
situations.
Product liability insurance is financial backing
for your business in the event that your software or
the software you distribute causes damage to another
parties equipment. This can come in many forms and
can even be brought about be customer service and
live assistance where applicable. With the world
firmly in the grip of the information age, more and
more information is being digitized for storage and
day to day operations. Even if your business only
distributes the product you may still be at risk if
the manufacturer goes out of business. One minor
malfunction can have a compounding affect throughout
a system and destroy or corrupt records and data.
Product liability is usually very specific and more
specialized, particularly in cases where legal or
financial records may be involved.
Product liability can be customized and expanded to
include more protection for your business at all
levels depending on your needs. Extended expense
policies can be very effective for software
businesses in that it can literally keep operations
going in times of crisis. Software commonly has
small bugs and glitches that may be fixed as easily
as a patch installed, the real problem is getting
the patch to the clients without charging them more
for a defective product you sent them. Extended
expense coverage could provide emergency funds to
pay salaries, taxes and debts while the fix is being
organized. The policy can even be written to pay the
shipping and in extreme cases pay for equipment that
may have been damaged beyond repair.
Another very important aspect of product liability
in the software industry is the unfortunate reality
of malicious acts by employees. Sometimes an attack
or act of intentional neglect can cause the most
damage, no one knows the operation like an employee
and no one can cause more problems so easily. While
insurance cannot stop disgruntled employees from
sabotaging products, it can help you recover quickly
and effectively when it does happen. Hackers,
crackers and viruses abound on the internet and all
are looking for the next way to attack someone's
system. It is very common for criminals to use the
latest software to gain access to private systems
for things like identity theft, information theft
and more. A simple flaw in the program is all these
people need in most cases to infiltrate email,
personal files and even financial information.
Software is so embedded into the daily fabric that
it often goes unnoticed until it malfunctions, then
it can be the centre of the universe. Statistically
speaking, IT and software malfunctions were
responsible for more down time in the UK than
weather on more than one occasion, making the need
for reliability and protection more than obvious.
Regardless of the level of involvement, if your
business distributes, manufactures or installs
software of any kind, you may need to look into a
very specialized product liability plan. If your
current provider cannot assist you or is not
registered in the United Kingdom, you can consult
any one of many registered insurers from the list on
the UK's Financial Services Authority website.
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